A healthcare management executive with 20+ years of success providing leadership to develop and launch new programs, improve the quality and efficiency of clinical services, achieve financial performance targets, and elevate the patient experience. Recognized as a thought leader in the care management field, a compassionate clinician who champions evidence-based medicine interventions, and a bridge builder between clinical and business worlds who facilitates seamless growth. Driver of operational excellence and service quality by devising, articulating, and executing a holistic vision that integrates organization’s business and financial priorities with unique needs of clients and healthcare staff. Recently led the staff and company through transition of growth at ProPeer Services located in Schertz Texas. As SVP, she had Executive leadership and full P&L responsibility. She rebuilt the foundation for strategic growth and strategic alliances which led to implementations of large state contracts. Her oversight included operational efficiencies, regulatory compliance, strategic initiatives, business growth and business partnerships. Implemented key performance indicators, monitored performance, standardized workflow and increased staff to meet demands of growth as well as enhance/recruit the Physician Panel. Additionally added new competitive pricing models Performed data analysis, production trends and workflow efficiencies for overall business process improvement. Enhanced service offerings by implementing new lines of business. Prior to Propeer Resources, I was promoted through executive leadership ranks to drive operational efficiency and multimillion-dollar business growth of Alicare Medical Management’s (AMM) New Hampshire and Pennsylvania locations. More than doubled business during tenure. As COO, led all aspects of call center operations, including clinical services, customer service, strategic marketing, and program development. As President and CEO, scaled operations and drove continued high-ROI growth and expansion of AMM’s services and client base, strategic alliances, joint ventures, quality controls, and overall fiscal performance. Presented updates on company performance to the board. Services includes Physician Review Services, Case Management, Utilization review, Triage, Disease Management, Wellness, DRG validations, Medical Claims Review and Disability Management. Prior to AMM, I was employed at Health Dialog to manage operations for delivery of 24-hour Nurse Line and Disease Management Services to clients. Directed staffing, capacity planning, performance evaluations, contract compliance, marketing strategy, and customer relationships. Formulated department objectives, policies, and plans for daily functions. Additionally, I worked at Massachusetts General Hospital where I managed 15 subspecialty practices for Outpatient Neurology Services involving 320 neurologists, 10 professional billing funds, and 3 general hospital funds. Managed 12-person team and oversaw practice development, operation improvements, staffing, customer service, financial management, budgeting, clinical triage, access coordination, database monitoring, and regulatory compliance.
I serve on various company committees as a subject matter expert and speak at professional conferences. I earned my Bachelors in Nursing and my Masters in Business