​Website 

1. Click “Log in”​
2. Click  “forgot password” ​
3. Open your email and open your most recent email saying, “Ceras Health, Reset Your Password” ​
4. Once you open your email, click the red button that says, “Reset Password”​
5. A form will pop up and you will create a new password. ​
6. When you have completed the password form, click “get started”. A pop up message saying “Success, Password updated successfully”

Mobile App​

1. Open the Ceras Mobile App and tap Access Health Data at the bottom of the screen.​
2. Tap “Forgot Password ??” at the bottom of the screen​
3. Enter your email address​
4. You will receive a 6-digit one time passcode to email.​
5. Go back to the app and enter the 6-digit one time passcode​
6. You will be guided to a password form.​
7. Tap “Confirm” once you have completed the password form. to save their new password​
8. Their health data will now be visible