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Downloading Ceras Empower App
Q: How does an iPhone user find and download the Empower app? For iPhone users, the App Store icon is a blue square with a white ‘A’ in the center. Search “Ceras Empower” Q: How does an Android user locate and download the Empower app? For Android users, the Google Play Store icon is a […]
Logging into Ceras Empower
Q: The number entered to log in to the app keeps saying “user not found”, what should I do? Contact the customer support team at 877-723-7277. Q: The OTP code won’t send to my phone, what should I do? Wait two minutes, then try to resend the code by tapping ‘resend’. If this does […]
Home Screen
Q: Who can see my posts on the Ceras Empower app? Other Ceras Health patients and Ceras Health staff members. Q: What types of posts can go on the Ceras Empower app? You can post a photo, video, or text post. Q: Can you zoom in on a photo? Yes, use your fingers to zoom […]
Friends Screen
Q: Why do I need to give permission to access my phone contact list? The Ceras Empower app displays Ceras Health patients that are in your phone contact list to invite on the app. Q: Why are there no contacts available for me to invite to the app? In order to invite someone to the […]
The Ceras Screen
Q: Where can I view my health data from the Ceras devices? Tap Ceras on the bottom right of the screen, then tap Health Data. This will list out all the data points. To view historic data, tap View More. Q: How do I add my device to the Ceras Empower app? Tap Ceras on the […]
Rewards
Q: Where do I go to view my reward points? On the top right of your screen, there is a value displayed. This shows your point value. Q: How do I redeem my reward points? On the home screen, tap the point value on the top right. This will bring you to the rewards screen, […]
