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Bluetooth Pairing FAQ
Apple iOS Users: 1.First, check to see that Bluetooth is turned on: open the settings icon: 2.Locate Bluetooth, it will be the 5th item listed in the settings: 3.If Bluetooth is off, it will be displayed as “Off”: 4.To turn Bluetooth on, tap into “Bluetooth” and then tap the greyed out toggle: 5.Bluetooth will now be turned on: 6.Back in the […]
Trouble Viewing Data FAQ
There are two places a user can view their health data: via the Ceras mobile app or the Patient Portal on cerashealth.com Ceras Mobile App: Patient Portal:
How to Create a Password on the Ceras Mobile App
The first time a user attempts to access their health data on the mobile app, they will need to set up their password. Before walking the user through this process, be sure we have the correct emails address listed in the profile email section of our platform. Explain that their email address was the first […]
What to do if your device is not charging
This document will assist users with any charging related issues
